Why a Transcriptionist is beneficial in the Insurance Industry

The transcription service is relevant and beneficial in just about any industry.  Small business owners become stressed with the amount of work load they have and being able to outsource functions saves stress and makes life easier and larger companies can outsource this function in order to streamline their operation. Insurance administration can be a nightmare if you try to handle it on your own. So why not get a professional to help?

If you work in the insurance industry, you probably record your phone calls and dictate your reports. If you own your own small business, you probably do the work later on yourself. Both of these can be uploaded and sent to a transcriptionist to type. This is cheaper than having a permanently employed member of staff, and you don't have to worry about overheads like salaries, electricity and equipment. The transcriptionist, as a freelancer or a business owner, takes care of this. 

Because this function may not be your strength, it can also be to your benefit to have someone more proficient at it do it. They will be faster, more efficient, and it will leave you  more time to tackle your strength - which is running your business. 

This means that by the time you get back to your office, your calls and reports can be ready and waiting for you at your desk.  It can be helpful to you if you work at your desk or if you are on site doing assessments.  The time you save doing this helps you achieve a faster turn around time and makes you look more efficient in the eyes of your client. 

Larger insurance companies, which make use of call centres and other larger groups of staff, can also benefit by using a transcriptionist.  All call centre, telephone and admin staff can send out their calls to be transcribed, leaving them free to process calls and handle the administration functions. This leads to a much more stress free environment. 

All forms of insurance companies and insurance consultants can benefit from this - life insurance, pension, liability insurance, auto insurance, medical insurance or medical aid, property insurance, funeral cover, etc - even pet insurance! - giving you peace of mind to keep customers happy. 

To summarise, the benefits include:
- Saving stress
- Making life easier
- Streamlining the operation 
- Cost reduction
- Increased efficiency

Contact me for a quote on typing and transcription services today. 
Tweet

Times to work / blogging

Hi guys,

I met with a very interesting lady today, who also works for herself although not in the field that we work in, and among the many interesting things we discussed was when is the best time to work.

Like me, she likes working at night ... I thought, sometimes, that I'm the only one driven nuts by the entire 8 - 5 thing ... sometimes, I just find those hours so hard to work in because the phone is ringing, (usually clients), email is going mad, skype going mad, or the school decides to shut at an odd hour, ...

ONe of the toughest things is working until 3am when you KNOW the phone is going to go mental from 08:00 onwards or you need to be up to let the maid or gardener in at 07:30 ... but often I still find I get a lot more done at night than I do during the day.

Your thoughts?

We also discussed the importance of the discipline of marketing and having a marketing plan. This doesn't just mean okay Friday I'll write a blog post. It means that for a month before hand, know the different subject blog posts you're going to write about and sit down and prepare them. Know where your target market is going to be, know what type of marketing approaches you want to take.

Times to work / blogging

Hi guys,

I met with a very interesting lady today, who also works for herself although not in the field that we work in, and among the many interesting things we discussed was when is the best time to work.

Like me, she likes working at night ... I thought, sometimes, that I'm the only one driven nuts by the entire 8 - 5 thing ... sometimes, I just find those hours so hard to work in because the phone is ringing, (usually clients), email is going mad, skype going mad, or the school decides to shut at an odd hour, ...

ONe of the toughest things is working until 3am when you KNOW the phone is going to go mental from 08:00 onwards or you need to be up to let the maid or gardener in at 07:30 ... but often I still find I get a lot more done at night than I do during the day.

Your thoughts?

We also discussed the importance of the discipline of marketing and having a marketing plan. This doesn't just mean okay Friday I'll write a blog post. It means that for a month before hand, know the different subject blog posts you're going to write about and sit down and prepare them. Know where your target market is going to be, know what type of marketing approaches you want to take.

Virtual was rough this week

It's been rather an interesting week. Last week, my son had bronchitis and I made the mistake of mentioning to a friend of mine, who accompanies me and other members of our suburb on a regular walk through our suburb (click for more information) that by this week, my whole family should be healthy enough to attend.

After jinxing myself like that, of course, I caught bronchitis within the next two days.

The single worst part of working from home is that there is no sick leave - soldier on is what you do, so I did, with a course of penicillin as my army mate. But Tuesday night I hit rock bottom with raging fever and dizzy spells to go along with the sore throat. Luckily, I felt better by Wednesday morning and was able to get most of what I had to do done, but not without refusing point blank to take on any work for that evening and in so doing, upsetting one of my customers (being virtual, we also can't prove show very effectively that we're ill, and he is one of the customers who does not allow me to outsource).

Thursday I was back to chugging speed, and today, up to about 75 kph if the norm is 100 kph, and I've managed to stay up to date and keep most of my customers' work up to date, except the one mentioned above - who I have a long history with and I know I will hear from him in the next week or so.

A particular transcription I received in this week reminded me of the fact that I truly am virtual (with discussion groups like TAVASA, a great forum for South African VAs and transcriptionists, this can slip one's mind occasionally). My client records his files on site, and this one was done whilst under the attack of a swarm of horseflies!

When do you sleep?

A friend asked me this yesterday and I'm still pondering the answer. The truth is, as a mom of two, a wife, the owner of a busy transcription company - and a person who also likes to have her own life outside of all of this - sleeping does not get the time it should, really.

I find exhaustion is my constant companion, but it's all self imposed, so I don't resent it. I don't have a boss or someone telling me which hours to work, when. So yes, if I work late in the evenings when it's quiet and peaceful in my house, even though I know I have to be up early the next morning, it's my choice, and I believe this is what makes the exhaustion tolerable. Besides, when clients need something done, or there is a transcriptionist with an emergency to sort out, or you have a child with a problem, sleep is not really an option.

I do value though the odd moments of peace and sleep I do get. I guard them fiercely and this I believe is what keeps me going.